FAQ
Frequently asked questions
Files, materials, timing, quotes, the store and tickets. A question about a part or a fault goes through the quote page or support.
Production
Files, materials, timing and shipping.
Which files can I send?
STL, STEP, STP, 3MF and OBJ. If you only have a drawing, write to us: we say whether a 3D model is needed before production.
Which materials do you use?
PETG, ASA, technical filaments and washable, ABS-like, technical and Ultra resins. The material is chosen according to use, environment and finish.
Do you also print single parts?
Yes. Quantity is part of the quote: you can start from one piece for a trial.
How long until the part arrives?
It depends on geometry, material, quantity and finish. The time is stated in the quote, after we have seen the file.
Do the files stay confidential?
We use them to review the request and produce the part. We do not publish them. If you need a written confidentiality agreement, ask for it in the message.
How does shipping work?
If the part is shipped, method and cost are in the quote, based on weight, size and destination.
Quote and account
How to ask for a price and where to sign in.
How do I ask for a quote?
On the Quote page. Describe what the part must do and attach the file if you have one.
Where do I buy machines and materials?
Machines, filaments, resins and lab equipment are on store.techfactorypuglia.it.
How do I enter the private area?
Sign in at /ERP/. From there a customer opens tickets, the catalogue and quotes with their own data.
Support
Tickets, training and contact.
How do I open a ticket?
On the Support page, even without an account. If you already have access, open it from the private area and follow the replies.
Do you offer training?
Yes. MantrACT Academy runs local workshops, online courses and company programmes. Support covers setup, optimisation and maintenance, including machines already purchased.
How do I contact you if my question is not here?
Email info@techfactorypuglia.it or open a ticket. A fault, an invoice or a file that needs a review is handled there.
Your question is not listed?
Email info@techfactorypuglia.it or open a ticket. A quote starts on its own page.